Returns & Exchanges
At SR SUNTOUR, we stand behind the performance of our suspension components and offer a 30-day return window for unused items in their original packaging. We aim to ensure every rider is satisfied with their gear, providing a streamlined process for returns and warranty claims.
Initiate Request
Contact our customer service team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare Package
Securely pack your unused SR SUNTOUR product in its original box, ensuring all manuals, hardware, and accessories are included.
Ship Item
Affix the provided shipping label or your own trackable shipping method to the exterior of the box and drop it off at a certified carrier location.
Inspection and Refund
Our technicians will inspect the returned component for quality assurance; once approved, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing